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Shipping Policy

We currently ship to the entire UAE region and accept major credit card payments along with cash on delivery. Shipments will be delivered within 5 working days for local products ordered for any branded products the shipping would vary from 10 to 12 working days. Please check the product section for the exact delivery schedules. Orders of AED 150 or more will be delivered free. A shipping Fee of AED: 20 will be charged for orders less that AED. 150. Cash on delivery would be charged with an additional fee of AED: 20 across UAE

The following areas are defined as out of service areas as specified by our shipping partners.

What are the delivery charges?

The delivery charges from the brand vary from product to product. The brand incurs high shipping costs on low value items. Thereby in such cases charging a nominal charge helps them offset extra charges. Thus clearly understand the order summary for the shipping charges.

Customers are requested to take a video of the package while opening it when your order is delivered. Please use any device which is available at your disposal to do the same. The same can be submitted to Doyuf for any further clarifications on the order.

Why does the delivery date not match the delivery timeline of 4 to 5 business days?

There are certain holidays for the company or the delivery partners between the day you placed the order and the day you received the order. Thus a few extra days are added to the shipping days.

What is the estimated delivery date?

Doyuf procures and ships the items within the time specified on the product page. Business days exclude holidays and Sundays. Estimated delivery time depends on the factors like:

l. The product ordered

2. Availability of the product.

3. The destination to which the product is to be delivered.

Are there any hidden costs on the items sold on the Doyuf ?

No, there are no hidden costs on the products listed on the Platform. The price listed is full and final, and the same must be paid. Delivery charges are not hidden and are charged depending on the shipping policy.

Why does the estimated delivery date vary for different products:?

The company deals in a wide array of products and, depending on the size of the product, its availability; thus, the estimated delivery date varies for different products. For example, a dress is shipped easily, but it requires diligence while shipping for a modular kitchen. After placing an order for the desired product, enter the default pin code on the product page to know the exact delivery date for the product.

Doyuf does not ship to a specific area?

Please enter the pin code on the product page (you need not enter it every time as you can set it as your default address) to know if the product is delivered to your address or not. If you have not filled the pin code till the checkout, then first check if the brand ships the product to your location or not. Also, check if there are certain legal restrictions while shipping to your address. There must be reliable courier partners in the location for the brand to ship the product to the location. Due to certain restrictions, the brand does not ship the [products to certain specific areas.

Doyuf does not offer a Cash on delivery option in your location?

Availability of Cash on Delivery depends on the courier partner servicing in the location to accept Cash as payment at the time of delivery. The courier partners have limits on the cash amount payable on delivery depending on the destination, and the order value could have been more than the amount. Thus enter the pin code on the product page to check if Cash on delivery is available in the location or not.

Does Doyuf arrange for pick up if I need to return a product?

Returns are easy and as seamless as ordering the product. Contact Us to initiate the return. Then the brand will give you a call explaining the process once you have initiated the return.

What does the different status like in stock available mean?

In stock implies that the brand will mention the delivery date depending on the pin code of location (usually 2- 3 days, 4- 5 days, or six days depending on the area). For other areas, orders will be sent through Registered Post from the Indian Postal Service, which could take one or two weeks, depending on the location.

Available the slogan available implies that the brand does not have the product but can procure the product if the order is placed.

Preorder or forthcoming.

These items are expected to be released soon and are available for pre-booking. The item will be released to you on its official release launch and will reach you in 2 to 6 shipping days. The pre-order duration varies from product to product.

Out of stock implies that the product is not available for sale, but one can use the notify me feature to purchase once it is available for selling.

Imported at times, the seller needs to procure the product from foreign countries and then send it to the buyer. These items are mentioned as imported on the page and take more than ten days to be delivered to you.

Back in stock soon implies that it is a popular item and is currently out of stock. However, the buyer can book an order for the product, and it will be shipped according to the timelines mentioned by the seller.

Temporarily unavailable-  the product is currently unavailable, not in stock, and is not available for purchase. The product is expected to be in stock soon, and one could use the notify me feature to know when the product will be available for purchase.

Permanently discontinued- this category implies that the product is out of stock and will not be in the stock for buying as it is obsolete or its production has been discontinued.

Delivery will be possible to these locations however it may require extra transit time :

ABU DHABI SHARJAH AJMAN DUBAI
ZAYED MILITARY CITY AL ZUBAIR MASFUT TIGERWOOD PROJECTS
AL SAMHA UM FANNAIN MANAMA WADI ALAMARDI
TAWEELAH AL MADAM HELAIW DUBAI OUTERBYPASS ROAD
AL SHALEELA MALEHA HADHF HATTA
KIZAD FUJAIRAH MA'ALI AL RUWAYYA
AL FAYA AL SHARIA SINADIL UNIVERSITY VILLAGE (AL RUWAIYA)
AL ADLA JEROOF SUFAYRI PALM JEBEL ALI
AL KHATEEM WADI SIDR SUHAYLAH AL LISALI
BIDA ZAYED BAARAOUD SHARIYAH LAHBAB
MADINAT ZAYED (WESTERN REGION) ASMA RAS AL KHAIMAH BAB AL SHAMS HOTEL
AL DHAFRA AFFARA UMM AL NAR DUBAI INTL ENDURANCE CITY
ZAYED CITY DADNA STEVEN ROACK AREA GHANTOOTH & AL JAZEERA
TARIF NEHWA UMM URGE NEW POLICE ACADEMY PROJECT
GHAYATI OHLA MUNAYA MARGHAM
RUWAIS SAFAD HAWALATH AKOYA ( DAMAC HILLS )
AL MARFA MANAMA DAMAC HILLS 2
SILA MURRAH
LIWA WESTERN REGION
SALAM CITY WESTERN REGION
HABSHAN
AL SHUWAIB
Al-Ain AL SAAD RAMAH ABU SAMRA
AL ALIA AL MALAQET WADI AL AIN 2 - AL KHRAIR WADI AL AIN 3 - AL KHRAIR
NEW TRUCK ROAD ALAIN TRUCK ROAD AL WAGAN AL QUA
AL SHUWAIB SWEIHAN NAHEL AL FAQA
AL FAQA AL WAGAN AL QUA WADI AL AIN 2 - AL KHRAIR
WADI AL AIN 3 - AL KHRAIR AL ALIA AL MALAQET AL KHATAM
AL KHATIM AL SHWAIB NEW TRUCK ROAD ALAIN TRUCK ROAD
AL HAYAR SWEIHAN NAHEL ABU SAMRA
AL SAAD RAMAH

Out of service areas :

DALMA ISLAND GHANTOOT HALAT AL BAHRANI HALAT AL BAHRANI
WHITE BAY RIFA LIPSA SAADI
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