Customer Service Representative APPLY Now

DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a suitable candidate for the position of Customer Service Representative.

In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities:

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence

Job requirements:

• Preferabbly Minimum of 2 years experience in customer service in the same industry or similar domains. Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• Team player able to develop great relations with co-workers
• Second language a plus- Arabic
• The position is a work from home to start with. Must be flexible and able to work WEEKENDS if required.

SALES - PRODUCT ONBOARDING MANAGER APPLY Now

DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a "SALES - PRODUCT ONBOARDING MANAGER?"

• Deep understanding of and passion for e-commerce B2B - B2C product onboarding required.
• Develop a thorough knowledge of relevant processes to be able to influence sellers to come on to our Marketplace.
• Experience in a highly analytical, results-oriented environment with external customer interaction and identifying / onboarding strategic brands, sellers.
• Proven analytical skills and demonstrated ability to manage the business "by the numbers".
• Demonstrated ability with direct management of teams, motivation and continued development of team members.

Qualifications:

• Understanding of the retail and wholesale landscape in UAE and GCC with exposure to prior interactions with brands, sellers and distributors.
• 5+ years of sales experience.
• Work experience in consumer product sales/marketing in e-commerce sector.
• Great work ethic and should be able to work in a startup environment
• Prior experience influencing / onboarding sellers on marketplace platforms.
• Should have good Verbal and written communication skills , ability to persuade , convince and simplify complex problems
• Strong Analytical skills, self driven result oriented, skilled in negotiations.

Mail resume to careers@doyuf.com